Amplify organizational growth with comprehensive Product Support Services

Customer experience is the most important aspect of business development. Organizations focus their resources on improving customer experience for any service or product, software or hardware to achieve higher business goals. Different but in some cases complementary, customer service and technical support can help increase brand awareness through interactive chats, phone support and seamless remote technical assistance.

Challenges due to lack of Product Support

No after-sales support leading to decline revenue growth.

Low customer satisfaction due to poor customer experience.

Decreased customer retention.

Unorganized cross-functional team interaction.

Difficulty in understanding the voice of the customer.

Long resolution time and recurring issues.

Types of Product Support at 2VR

Mobile Applications

Hire Support Specialist

Product Support Services For

SaaS Solutions

VR/AR/MR Solutions

Web Applications

Mobile Applications

IT Helpdesk

Digital Product Support

Support Tools We Use

Freshdesk

Zoho

SalesForce

Atlassian Jira

BMC

Zendesk

AnyDesk

RemotePC

TeamViewer

LogeMeIn

ConnetWise Control

Microsoft TEAMS

Advantages of outsourcing Product Support

Maximizing your product’s competitive spectrum.

Efficient after-sales support for increase in revenue growth.

Increased customer satisfaction through powerful customer interaction.

Rich customer experience which helps higher customer retention.

Increased first response rate for effectively handling multiple requests.

Reduction in recurring issues to minimize resolution time.

Why choose 2VR for Technical Support Services?

2VR’s paramount focus is Customer Success. Having broad and multi-industry experience, we offer innovative and intelligent support services with the aim of exceeding customer expectations. Here are some of the benefits of choosing 2VR: